Do you have an unresolved business banking complaint?

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Do you have an unresolved business banking complaint?

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The Business Banking Resolution Service helps find solutions to unresolved complaints between small and medium-sized businesses (SMEs) and other organisations such as charities and their banks, providing free, personalised support from highly skilled and experienced dispute resolution specialists. If the BBRS upholds a complaint, it can make a financial or non-financial award against a bank, up to £350,000 for Historical Cases and £600,000 for Contemporary Cases (and it can recommend more).

Businesses that meet these broad criteria may be able to apply:

  • You have an unresolved business banking complaint against one of these banks or their subsidiaries:
    • Barclays Bank PLC and Barclays Bank UK PLC
    • Danske Bank
    • HSBC UK Bank plc
    • Lloyds Banking Group (Lloyds Bank plc and Bank of Scotland plc)
    • NatWest Group (including The Royal Bank of Scotland Plc, National Westminster Bank plc, Coutts & Company and Ulster Bank Limited (Northern Ireland))
    • Santander UK plc
    • Virgin Money (including Clydesdale Bank PLC and Yorkshire Bank)
  • You made a formal complaint to your bank from December 2001 onwards, and have not had (or been able to have) an independent review, nor agreed a settlement, or gone to court
  • At the time of the complaint, you had a turnover of:
    • 2001 – 2009: between £1 million and £6.5 million
    • 2009 – 2019: between €2 million and £6.5 million
    • 2019 onwards: between £6.5 million and £10 million

Businesses can find out more, contact the BBRS (or arrange a call-back) and use quick online checking tool to see if they can help: www.thebbrs.org/register 
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